T Change
  • Vendors
    No products were found that matched your criteria.
    • Products
      No products were found that matched your criteria.
        • Blog
          No blog posts were found that matched your criteria.

        Guidelines for Grocery & Gourmet Foods_ kimbosabe (vSpace 1.x) (6648)


        This article provides information about issues relating to missing or wrong items in an order.


        If you are store selling grocery and gourmet food on kimbosabe Hyper-Local Search Engine.


        To sell in the Grocery & Gourmet Food category, follow the policies for product quality, product branding, and consumer safety

        Product requirements

        • Food must be adequately prepared, packaged, sealed, and labelled.
        • You must be licensed, or have approval from the relevant government agency for the products you plan to sell.
        • You must ensure your products and business operations comply with federal and state laws. This includes laws not described in Kimbosabe policies.
        • Sell all Grocery & Gourmet Food products as new. You cannot list used products. 
        • Food is viewed as date-sensitive. It must have an expiration date permanently marked on every unit unless the product is exempt. This includes every unit that is shipped and every unit displayed for sale.
        • Enclose and sealed food in packaging suitable for shipping. It must keep food from contamination, spoiling, melting, and damage.
        • You must ship food with enough of its shelf life remaining. You must not remove or alter the expiration date.
        • When you sell products in multi-packs, the expiration date on the multi-pack packaging must match the earliest expiration date of the products inside.

        Refrigerated, frozen, and temperature-controlled food, and raw agricultural commodities

        • You must enclose and seal refrigerated food, frozen food, and raw agricultural commodities in packaging suitable for shipping. Packaging must keep temperatures safe for the product throughout delivery. Temperature limits are shown in the table below.
        • Some foods need to be temperature-controlled for quality and performance. Chocolate could melt. Vitamin D supplements' potency could be affected. You must control the temperature to meet quality and performance standards.
        • Raw agricultural commodities that do not have an expiration date must have an acceptable shelf life. They must meet quality standards for ripeness and stopping mould, pests, or contamination.

        Validate and verify the chill chain

        Controlling the temperature of refrigerated food,   frozen food, and raw agricultural commodities ensures safety and quality. Temperatures outside the range might mean offers are suppressed or sellers are suspended.

        Validation: As a seller, you must validate the chill chain. This means you must be able to show how the temperature would be maintained in worst-case conditions. These could include the external ambient temperature reaching historic highs or lows, deliveries taking a long time, or the food has a low thermal mass or a high volume.

        Verification: Validation will show compliance before you launch a new business, route, or packaging. A verification program will regularly confirm that products arrive at the targeted temperature in real business conditions. Like the validation process, verification programs should focus on worst-case scenarios. When results are bad, you must carry out a corrective action plan.

        Keep validation and verification records and make them available to Kimbosabe and regulators when requested.

        General temperature requirements are provided below. However, you must determine the safety and quality of your specific products, depending on their nature.

        Product definitions

        Expiration date

        kimbosabe considers the "sell by," "use by," "best by", "best before," and "best if used by" date to be the same as an expiration date. A product might be fit for consumption after those dates, but buyers are likely to be concerned if they get a product showing a date that has passed.

        Food (or Food and Beverage)

        Food, beverages, nutritional and dietary supplements, and non-prescription drugs for human or pet consumption.


        Food that is custom packaged by a supplier into quantities other than those offered by the original food manufacturer/processor that is then offered in unbranded packaging.

        Both exposed foodstuffs, such as nuts, and wrapped foodstuffs, such as some candies, can be considered "bulk" if repackaged from the original manufacturer quantities. Multi-packs and supplier-created variety packs do not fall under the "bulk" designation.

        Raw agricultural commodity

        Foods supplied in the natural form in which they are grown.

        This includes fruits, vegetables, grains, nuts, and similar agricultural products. It does not include processed foods for cooking, freezing, dehydrating, or milling. Agricultural practices, such as washing, stripping outer leaves, and waxing, are not counted as processing.

        Product listing requirements

        You must follow Kimbosabe listing standards for any product sold on Kimbosabe, and comply with the standards for the Grocery & Gourmet Foods category. For more guidance.

        Any dietary or allergen-free claims (such as Organic, Kosher, Gluten-Free, and Dairy-Free) must be shown on the product label and must have received appropriate regulatory approvals.

        Accurate Price per Unit (PPU) data must be given for all new product listings.

        The following product types have additional listing data standards:

        • For seller-created multi-packs of a single item, sellers must follow the Grocery & Gourmet guidelines.
          • If the variety pack contains products from more than one brand, you must use the approved brand name "Custom Variety Pack" instead of the brand name on any of the individual units or any other custom brand name.
          • You must fully specify in the detail page the contents of the variety pack on the product listing page without any variability in the variety pack’s contents.
          • You must state in the product bullets that the product is not a manufacturer-created variety pack and will not be sent in the original manufacturer's packaging.
          • When selling items in multi-packs, the expiration date on the outside packaging must reflect the earliest expiration date of the individual products inside the multi-pack.
        • kimbosabe will only allow plant products that are:
          • Permitted for sale and transport into all jurisdictions.
          • Double-packaged and sealed, so they do not attract pests.
          • In compliance with kimbosabe internal standards that restrict the sale of specific products.
        • Examples of prohibited plant products:
          • Plants, plant products, or seeds designated by the respective governments as "noxious" or similarly classified by applicable state or local government authorities and Illegal plants, plant products or seeds.

        kimbosabe enforcement actions

        • If you repeatedly fail to meet performance targets and food safety and quality standards, you won't be allowed to sell your products on kimbosabe.
        • You will have to complete a root cause investigation, and take action to stop it happening again.
        • kimbosabe might conduct periodic audits to check compliance.
        • kimbosabe can remove your selling privileges.

        Related articles

        back to top